Terms and conditions
GPU Hosting is a service provider with a strong customer focus. We have felt frustrated with legal texts in the past and have therefore decided to write this page in plain language. We hope the following paragraphs will allow us to establish a basis on which we can build a business that benefits everyone involved. As always, if you have any questions or concerns, please do get in touch with us.
We offer hosting services for Zcash specific computational nodes. This basically means that we operate a server farm that can calculate complex mathematical problems for the global Zcash network. Helping the network find solutions to these problems is being rewarded with units of the Zcash cryptocurrency that are called ZEC. We operate these computers on your behalf for a fee that includes everything required to run these calculations. When you purchase a hosting contract from us, we manage the entire process from start to finish. This includes for example hardware, software, electricity, maintenance, and repairs. To avoid misunderstandings, all our equipment is and will remain ours.
Quality of Service
We can assure you that we do all we can to provide the best in every aspect of our services. What we are unable to control is the quality of the Zcash network, electricity and network stability, and any other event that might impact our ability to deliver. There might be outages and there might be unforeseen challenges during your contract period that are simply outside of our influence. What we can guarantee is that we will always do everything we can to make sure you receive what you paid for. In the event of a service interruption we will extend your contract period by any time we were unable to operate.
Digital Wallets and Transfers
We will happily hold the ZEC you receive as rewards from the Zcash network, though we are pretty sure you want to receive your rewards. For this to be possible you need to open a digital wallet. Think of it like a bank account without a bank over which you have full control. Once you have provided us with a ZEC wallet address, we will start transferring your ZEC balance after an initial 7-day safety period and subsequent wallet validation. These transfers take place once per day and start from as little as 0.0001 ZEC. Please take good care of your wallet as we cannot be held responsible for any services that we do not provide.
Safety Period and Wallet Validation
Our main focus is to protect your interests, which is why we have the following two mechanisms in place. When you buy a hosting contract from us, computations will start and your account will receive ZEC rewards from the Zcash network. For the first 7 days, we will hold these rewards and not process any transfers. This safety period protects your rights to cancel the contract, should you decide the hosting services we offer are not for you. After this 7-day period has passed, we issue a first transfer of 0.0001 ZEC to your wallet. Of course, if you have not provided us with a wallet address by then, we will wait until you have. With this first transfer we will also send an email asking for confirmation that the transfer has arrived, giving you the opportunity to validate that your provided wallet address is correct. Once you have confirmed your wallet address, we will process daily transfers of any balance above 0.0001 ZEC. This process ensures that your rewards do not end up in the wrong hands. If everything goes smoothly, you will receive your first full transfer 8 days after you purchased your hosting contract, followed by daily transfers.
Bugs and Errors
No matter how much we test and test and test again, somehow little bugs and errors do slip through every now and then. As much as we would like to say that everything will always work, we both know that this would not be very honest. Instead, we promise that we will always do our very best to fix as quickly as possible any aspect of our service that is not performing as expected.
We have worked really hard on our services. This website did not code itself and everything we offer is a fruit of hard work and dedication. We ask you to please respect our intellectual property and help us continue our business. Thank you.
Speaking of intellectual property, those articles on Facebook and those tweets on Twitter are all written by our team. We do encourage sharing and would feel honored if you would decide to write about us. All we ask for is that you respect the hard work that went into our posts and link back to us. We promise we will always do the same when we find interesting articles to share.
We really hate it when our personal details are passed on to third parties. Those phone calls and messages with offers we never asked for. We always find them both irrelevant to us and incredibly annoying. You can rest assured that we will never ever under any circumstance pass your details on to any third party as part of our normal operations. The only time we would have to disclose private information would be if law enforcement would contact us to investigate a crime. This, we hope, will never happen.
Any disputes with or claims against GPU Hosting are governed by the laws of Canada.